Customer support
If you have any questions or need support, don't worry, we're here to help.
Here you will find all the answers to your questions.
- Help Center
- New Website: Account, Orders & Returns FAQ
- Order Status & Management
- Payment Methods & Invoicing
- Shipping Rates, Times & Tracking
- Return & Refund Policy
- Product Warranty
- Size & Fit Guide
- Crash Replacement Program
- Product Care & Maintenance
- Authenticity & Anti-Counterfeiting
- Custom & Team Apparel
- Contact Support
Reputation
There is nothing better than a positive reputation. Trusted online stores provide a way for you to leave feedback on your shopping experience. Search for the retailer on Google and read what other customers have to say, and you will quickly find out if the site is legitimate. However, if you see multiple reviews that all sound similar to one another, you should be on alert. This could be a sign of someone being paid for each review.
Plus, a number of organizations such as PayPal, Verisign and Trusted Shops provide some sort of verification and seal of approval. However, these logos can be copied, so be cautious
How to spot and avoid Sportful counterfeits?
The success of our garments has unfortunately led to the appearance of many imitations on the market.
The golden rule to protect yourself is to watch out for unrealistic prices: if a deal seems too good to be true, it is almost certainly a fake.
Protect yourself by purchasing only authentic products through our official online store or from authorized retailers. If you have any doubts about a website's reliability, contact our Customer Service or Check our website www.sportful.com to verify its official status.
Finally, if you think you have purchased a counterfeit product or have come across a suspicious website, please let us know: our specialists will carry out the necessary checks to protect our brand and our customers
Overall website appearance
An authorized online retailer will likely have a professional-looking website with contact information and a helpline. The website should also be relatively free of grammatical and spelling errors.
Verify the contact details
Check the retailer's contact information — search the address on Google to find out who the retailer is. If you cannot find or see these details, do not make a purchase.
Check the website's location. Is it based in China, Brazil, or India? If you have any concerns, try calling the provided phone number to check the quality of their customer service. Make sure the number works correctly and that the response sounds professional.
Online auctions
Large online auctions with customers offering thousands of items for sale every day are easily exploited by counterfeiters. Take care! You should check the authenticity of anything that’s being offered as a new Sportful product.
Product images
Counterfeiters will copy Sportful's own product pictures and specifications on their websites. Correct images of the product do not necessarily mean the website is legitimate.
Contact us
Protect yourself by buying only authentic Sportful products from an authorized retailer. If you're concerned about a website, please click here to contact our Customer Service team and we can let you know if the site is an authorized retailer or not. If you think you've purchased a fake Sportful product, we'd also appreciate hearing from you, so we can have our trademark enforcement specialists check out the site.