Important Note: If you placed an order before September 29, 2026 please remember that return requests must be submitted within 30 days from the delivery date of your order. If you purchased before 29/09/2026, you must submit your return request using this link: https://returns.sportful.com

Canada

Returns are free for orders placed on our website www.sportful.com. If you wish to return a product, you have 30 days from the delivery date to request a return. You can submit your request directly from the "My Orders" section of your account. If you placed your order as a guest, you can request a return by following the "Guest Return" procedure located in the menu on your left. If your order was delivered more than 30 days ago, please contact our Customer Service team. Within two business days, you will receive a FedEx return label to print and attach to your package, along with the shipping instructions.


IMPORTANT NOTE
Order History: Following our upgrade to a new e-commerce platform, past order history is no longer directly visible in your account area.

Warranty Claims: For quick warranty claims, you can locate your Order Number and Item Reference Code in your original confirmation email, or reach out to us directly and we’ll retrieve them for you.

Purchase History: To retrieve details about past orders or request assistance, simply contact our Customer Support team.

You can track the status of your return shipment directly on the courier's website by entering the tracking number shown on the label.

Please note: it may take 1 to 2 business days for the tracking code to activate in the courier's system. Please allow this timeframe to pass before trying to view the first shipping updates.

We do not offer direct exchanges at this time. If you would like a different size or color, please return the unwanted item for a refund and place a new order on our website.

Please note: Sportful products purchased from third-party retailers (physical stores or other websites) must be returned directly to the point of purchase.

Refunds are processed only after the returned items have been received at our warehouse and have undergone the necessary quality checks. If the condition of the product meets all requirements, your refund will be issued within 10 days of receiving the goods, using the same payment method used to complete the order.

You will receive a confirmation email once your refund has been issued. Please note that the credit may take 1 to 2 business days to appear, depending on your bank's processing times.

All orders placed through the Sportful online designer are custom-made, made-to-order products, and therefore cannot be refunded or returned. All sales are final.

Products with a manufacturer's defect may be returned within 30 days for a full refund.