Important Note: If you placed an order before September 29th, 2026 please remember that return requests must be submitted within 30 days from the delivery date of your order.
If you purchased before September 29th, 2026, you must submit your return request using this link: https://returns.sportful.com.


European Union
We offer free returns on all orders placed on www.sportful.com
If you wish to return a product, you have 30 calendar days from the delivery date to register your return. You can do it directly from "My Orders" section of your account.
If you placed your order as a guest, you can follow our guest return procedure by clicking on Guest Return on the left of this webpage.
If the order was delivered over 30 days ago, please contact our Customer Service.
You will then receive an email from UPS containing the instructions to create your return label and ship the return. Return labels expire after 10 days.
All items must be returned unused and in original condition, with all labels and tags intact. Returns should be neither washed nor worn, otherwise we can refuse your return request. In case these conditions are not complied with, the returned parcel will be sent back and no refund will be issued.

United States
We offer free returns on all orders placed on www.sportful.com.
If you wish to return a product, you have 30 days to initiate your return directly from your Sportful account.
If you checked out as a guest, you can request your return here.
A refund is not guaranteed for returns that are more than 30 days old.

Once you have submitted your return request, please follow the instructions below:

1. Return unused garments to their original bags with hang tags properly attached.
2. Place all items along with your invoice in the original packaging, or a new envelope if the original is damaged.
3. Print your pre-paid FedEx shipping label here and attach it to the outside of your package, covering or removing the existing shipping label.
4. Drop your package off at any FedEx drop-off location. Find your nearest location here.

Returns are processed within 5 business days of receipt. Please note it can take 7-10 business days for your bank to apply this credit to your account balance.
All items must be returned unused and in their original condition, with all labels and tags intact. Returns should be neither washed nor worn.
If you have any questions about your return, you can reach us at customerservice@sportful-us.com.

Canada
We offer free returns on all orders placed on www.sportful.com
If you wish to return a product, you have 30 calendar days from the delivery date to register your return. You can do it directly from My Orders section of your account.
If you placed your order as a guest, you can follow our guest return procedure by clicking on Guest Return on the left of this webpage.
If the order was delivered over 30 days ago, please contact our Customer Service.
You will receive a FedEx return label and instructions at your email address within 2 working days.
All items must be returned unused and in original condition, with all labels and tags intact. ll returns should be neither washed nor worn, otherwise we can refuse your return request. In case these conditions are not complied with, the returned parcel will be sent back and no refund will be issued.

Switzerland, United Kingdom, Norway and Australia

Returns costs are:

• Switzerland: 10 CHF
• United Kingdom: 10 GBP
• Norway: 100 NOK
• Australia: 15 AUD

for orders placed on www.sportful.com. This amount will be deducted from your refund.
If you wish to return a product, you have 30 calendar days from the delivery date to register your return. You can do it directly from My Orders section of your account.
If you placed your order as a guest, you can follow our guest return procedure by clicking on Guest Return on the left of this webpage.
If the order was delivered over 30 days ago, please contact our Customer Service.
You will receive an email from UPS containing the instructions to create your return label and ship the return. Please note: return labels expire after 10 days. Print three copies of the return form: put one copy inside the parcel and leave the other two to the operator when dropping the parcel off for return.
All items must be returned unused and in original condition, with all labels and tags intact. ll returns should be neither washed nor worn, otherwise we can refuse your return request. In case these conditions are not complied with, the returned parcel will be sent back and no refund will be issued.

Japan
If you wish to return a product, you have 30 calendar days from the delivery date to register your return. You can do it directly from My Orders section of your account.
If you placed your order as a guest, you can follow our guest return procedure by clicking on Guest Return on the left of this webpage.
If the order was delivered over 30 days ago, please contact our Customer Service.
Please print the return form and send it back with the items you would like to return at the following address
〒659-0062
兵庫県芦屋市宮塚町15-4
Nビル 302号室MVC ジャパン
All items must be returned unused and in original condition, with all labels and tags intact. ll returns should be neither washed nor worn, otherwise we can refuse your return request. In case these conditions are not complied with, the returned parcel will be sent back and no refund will be issued.

IMPORTANT NOTE
Order History: Following our upgrade to a new e-commerce platform, past order history is no longer directly visible in your account area.

Warranty Claims: For quick warranty claims, you can locate your Order Number and Item Reference Code in your original confirmation email, or reach out to us directly and we’ll retrieve them for you.

Purchase History: To retrieve details about past orders or request assistance, simply contact our Customer Support team.

Did you place an order before September 15, 2026?
Please remember that return requests must be submitted within 30 days from the delivery date of your order. Following our recent e-commerce platform upgrade, we are here to ensure a seamless transition and support you every step of the way.

You can track the status of your return shipment directly on the courier's website by entering the tracking number shown on the label.

Please note: it may take 1 to 2 business days for the tracking code to activate in the courier's system. Please allow this timeframe to pass before trying to view the first shipping updates.

We do not offer direct exchanges at this time. If you would like a different size or color, please return the unwanted item for a refund and place a new order on our website.

Please note: Sportful products purchased from third-party retailers (physical stores or other websites) must be returned directly to the point of purchase.

Refunds are processed only after the returned items have been received at our warehouse and have undergone the necessary quality checks. If the condition of the product meets all requirements, your refund will be issued within 10 days of receiving the goods, using the same payment method used to complete the order.

You will receive a confirmation email once your refund has been issued. Please note that the credit may take 1 to 2 business days to appear, depending on your bank's processing times.

All orders placed through the Sportful online designer are custom-made, made-to-order products, and therefore cannot be refunded or returned. All sales are final.

Products with a manufacturer's defect may be returned within 30 days for a full refund.