Return and Refund Policy

We have a 30-calendar-day return policy, which means you have 30 days after receiving your order to request a return.

1. General Return Conditions

To be eligible for a return, all items must meet the following conditions:

• Unused & Unworn: Items must be in their original condition, unworn, unwashed, and undamaged.

• Tags Attached: All original labels, hang tags, and packaging must be intact.

• Proof of Purchase: You must provide the receipt or proof of purchase (order number or invoice).

Note: If returned items do not meet these conditions, the return will be refused, the parcel will be sent back to you, and no refund will be issued.

2. How to Initiate a Return by Region

You can initiate your return directly through the My Orders section of your account. If you placed your order as a guest, please use the Guest Return link on our website.

If your order was delivered more than 30 days ago, please contact Customer Service before attempting a return.

European Union

• Cost: Free returns.

• Courier: UPS.

• Instructions: Once requested, you will receive an email from UPS with instructions to generate your return label. Please note that return labels expire after 10 days.

United States

• Cost: Free returns.

• Courier: FedEx.

• Instructions: Print your pre-paid FedEx shipping label, place the unused garments with tags in their original bags along with your invoice, attach the label to the outside of the box, and drop off the package at any FedEx drop-off location. For US support, contact customerservice@sportful-us.com.

Canada

• Cost: Free returns.

• Courier: FedEx.

• Instructions: You will receive a pre-paid FedEx shipping label and instructions via email within 2 business days.

Switzerland, United Kingdom, Norway, and Australia

• Cost: Return shipping fees will be deducted from your final refund amount:

  • Switzerland: 10 CHF

  • United Kingdom: 10 GBP

  • Norway: 100 NOK

  • Australia: 15 AUD

• Courier: UPS.

• Instructions: You will receive an email from UPS with your return label (expires after 10 days). Important: Print three (3) copies of the return form — place one copy inside the parcel and hand the remaining two copies to the courier operator upon drop-off/pickup.

Japan

• Cost: Customer-arranged return shipping.

• Instructions: Print your return form, package the items securely, and send them to the following address:

MVC Japan

N Building 302, 15-4 Miyazuka-cho

Ashiya-shi, Hyogo-ken

〒659-0062, Japan

3. Custom & Personalized Products (Design Lab)

All orders placed through the Sportful Online Design Lab are custom, made-to-order products.

• Custom sales are final: Custom items are strictly non-refundable and non-returnable.

• Defects: If a custom item has a manufacturing defect, it can be returned within 30 days of delivery for a full replacement or refund.

4. Damages, Issues, and Exchanges

• Damaged or Incorrect Items: Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it promptly.

• Exchanges: The fastest way to exchange an item is to return the original item for a refund and place a new order for the desired size or color.

5. Refunds & Processing Time

• Inspection: Refunds are processed after we receive and inspect your returned package to ensure it complies with our return conditions.

• Timeline: Once approved, your refund will be automatically issued to your original payment method within 10 business days.

• Bank Processing: Please note that it may take an additional 2 to 10 business days for your bank or credit card provider to post the credit to your account.

• Tracking: You can track the status of your return shipment on the courier’s website (UPS or FedEx) using the tracking number provided on your return label.

6. Contact Us

For any questions regarding returns or refunds:

• Global Customer Support: noreply@mvc46.eu

• US Customer Support: customerservice@sportful-us.com