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Customer support

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Here you will find all the answers to your questions.

How can I return an item ?

UE

We offer free returns on all orders placed on www.sportful.com
If you wish to return a product, you have 30 calendar days from the delivery date to register your return. You can do it directly from "My Orders" section of your account.
If you placed your order as a guest, you can follow our guest return procedure by clicking on Guest Return on the left of this webpage.
If the order was delivered over 30 days ago, please contact our Customer Service.
You will then receive an email from UPS containing the instructions to create your return label and ship the return. Return labels expire after 10 days.
All items must be returned unused and in original condition, with all labels and tags intact. Returns should be neither washed nor worn, otherwise we can refuse your return request. In case these conditions are not complied with, the returned parcel will be sent back and no refund will be issued.

Canada

We offer free returns on all orders placed on www.sportful.com
If you wish to return a product, you have 30 calendar days from the delivery date to register your return. You can do it directly from My Orders section of your account.
If you placed your order as a guest, you can follow our guest return procedure by clicking on Guest Return on the left of this webpage.
If the order was delivered over 30 days ago, please contact our Customer Service.
You will receive a FedEx return label and instructions at your email address within 2 working days.
All items must be returned unused and in original condition, with all labels and tags intact. ll returns should be neither washed nor worn, otherwise we can refuse your return request. In case these conditions are not complied with, the returned parcel will be sent back and no refund will be issued.

Switzerland, United Kingdom, Norway and Australia

Returns costs are:

  • Switzerland: 10 CHF
  • United Kingdom: 10 GBP
  • Norway: 100 NOK
  • Australia: 15 AUD

for orders placed on www.sportful.com. This amount will be deducted from your refund.
If you wish to return a product, you have 30 calendar days from the delivery date to register your return. You can do it directly from My Orders section of your account.
If you placed your order as a guest, you can follow our guest return procedure by clicking on Guest Return on the left of this webpage.
If the order was delivered over 30 days ago, please contact our Customer Service.
You will receive an email from UPS containing the instructions to create your return label and ship the return. Please note: return labels expire after 10 days. Print three copies of the return form: put one copy inside the parcel and leave the other two to the operator when dropping the parcel off for return.
All items must be returned unused and in original condition, with all labels and tags intact. ll returns should be neither washed nor worn, otherwise we can refuse your return request. In case these conditions are not complied with, the returned parcel will be sent back and no refund will be issued.

Japan

If you wish to return a product, you have 30 calendar days from the delivery date to register your return. You can do it directly from My Orders section of your account.
If you placed your order as a guest, you can follow our guest return procedure by clicking on Guest Return on the left of this webpage.
If the order was delivered over 30 days ago, please contact our Customer Service.
Please print the return form and send it back with the items you would like to return at the following address
〒659-0062
兵庫県芦屋市宮塚町15-4
Nビル 302号室MVC ジャパン
All items must be returned unused and in original condition, with all labels and tags intact. ll returns should be neither washed nor worn, otherwise we can refuse your return request. In case these conditions are not complied with, the returned parcel will be sent back and no refund will be issued.

United States

We offer free returns on all orders placed on www.sportful.com.
If you wish to return a product, you have 30 calendar days from the delivery date to register your return directly from My Orders section of your account.If you placed your order as a guest, you can follow our guest return procedure by clicking on Guest Return on the left of this webpage. If the order was delivered over 30 days ago, please contact our Customer Service.

The following steps are:

  1. Attach hangtags and place items in their original product bags. Place all items along with the return section on the bottom of your invoice in the original packaging, or a new envelope if the original is damaged.
  2. Print a return label here: returns.sportful-us.com
  3. If you don’t have a printer, you can send a scan code to your phone and bring that to a FedEx dropoff location. Otherwise, attach the FedEx return label to the outside of your return envelope. Be sure to place it over the original shipping label if you are reusing the original packaging.
  4. Drop your package off at any FedEx drop-off location. Find your nearest location here

Returns are processed within 5 business days of receipt. Please note that it can take 7-10 business days for your bank to apply this credit to your account balance.
All items must be returned unused and in original condition, with all labels and tags intact. Returns should be neither washed nor worn, otherwise we can refuse your return request.

If you have any questions about your return, you can reach us at customerservice@sportful-us.com.

Where is my return?

It is possible to track the shipment status of a return through the website of the courier operating the service, just by inserting in the dedicated field the tracking number you find on the return label.

When will I receive my reimbursement?

The refund will be issued after receiving the return. If the returned item meets the requirements it will be refunded within 10 days through the same payment method you had used to finalize your order. 

As soon as we issue the refund, you will receive a refund confirmation email. The transaction may take a couple of days to show on your bank account, depending on your bank. 

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